F.A.Q.

Please visit our website, choose from the available items, then click the Add to Cart button. At check-out, the shipping option will be selected based on the delivery address.

Item customization isn't available and all orders are made using our standard recipe.

Yes! Once you add the products to your cart, click on the cart icon and select "add gift note".

At 32 Hammerton Street, Bradford, England, BD3 9QQ

You can pay with your Visa, Mastercard, PayPal, Credit card, e-Naira, Bitcoin, Usdt or Cash (GBP).

Our customer service team is available to answer your questions Monday - Friday (9:00 AM - 3:00 PM CST) and please expect a response within 24 - 72 hours. Our contact email is info@houseofchill.uk

Yes we do have a customer service number. Call / send us a message on +447403049286 or via WhatsApp

There’s no minimum amount of order required.

Please send us an email: info@houseofchill.uk at your convenience and we'll get back to you as soon as possible during working hours within 24 - 72 hours.

On each product page, there is a person icon and a number in the description section; these two things represent the "serving size". For example, Egusi and Poundo has 2 servings.

For cancellation or change of order destination and other details, Call us within 24 hours of placing your order.

To extend freshness, store/leave them in the bowls/boxes and keep in freezer. Thaw in original packaging at room temperature prior to consumption.

House of Chill will be happy to replace any product(s) in the very unlikely event that they might be damaged or spoiled within its travel life. To make sure that you are satisfied with the product you receive, please inspect the contents as soon as your package arrives and send us an email at info@houseofchill,uk within 48hrs of pick-up/delivery. House of Chill is not responsible for damage or loss as a result of shipments being returned to the freight location or being undeliverable as a result of incorrect address information you supply to us, or for the inability of a recipient to receive/retrieve the package on the day that it is delivered. We wish we could assure proper handling and prompt receipt of packages once they have been delivered to the correct mailing address by third party carrier (Uber), but this, of course, is out of our control. Products that are delivered late by Uber is not House of Chill responsibility. Holidays or weather may delay delivery. House of Chill products are perishable and any shipping delays caused by a third party carrier, we are unable to accept returns or offer refunds. However, our shipping team will look into each case to see how we can ensure you are taken care of properly.

House of Chill gift cards are NON-REFUNDABLE.

Yes! Except for cities outside England, P.O.Boxes and Military APO Boxes.

Orders are delivered after 20min after order confirmation.

Yes, you will receive a notification on the email address, phone number or on WhatsApp that you provided at checkout once your order has been shipped.

No, your billing information doesn’t have to be the same as your shipping address. However, it should match the billing address of the payment method you selected (e.g. Visa, Mastercard, or AMEX credit card). The shipping address, on the other hand, is where your order/s will be mailed to. If your shipping address is the same as the billing address, select the “Same as shipping address” option in the billing address section.

You will need to have a minimum of 60k at the start of the franchise process.